Refund policy

Return & Refund Policy

At Intessiv, every item is made just for you. We partner with trusted print-on-demand providers to create unique pieces based on your order. Because of this personalized process, we do not accept returns or exchanges for reasons such as incorrect size, change of heart, or colour preference.

 

Damaged or Defective Items

 We’re here to help if something isn’t right.

If your item arrives damaged, misprinted, or with a manufacturing defect, please contact us within 30 days of delivery. Email us at intessiv@outlook.com with:

• A description of the issue
• Clear photos showing the problem and the item
• Your order number

Once reviewed and approved, we’ll offer you a free replacement or a full refund—no need to return the item.

Wrong Address

Please double-check your shipping details at checkout. If the address provided is incorrect and the order is returned or lost, we can’t offer a free replacement.

 

 

Custom Products

All products are made to order, which means:

• We do not keep inventory.
• All sales are final unless there is an error or damage.

Need Helpy?

We want you to love your experience with us. If you have questions about your order or our policy, feel free to get in touch at intessiv@outlook.com

Thank you for supporting small creators and conscious shopping.